Industry Intelligence

Glass Insights

Specialized reporting built for the glass industry — waste, methods, mix, pricing.

First-Time Quality

92.8%

Jobs done right first pass

2.1%vs prev

Rework Rate

4.8%

Jobs needing a return trip

Warranty Claims

2.4% rate · $42,800

Complaints Logged

Trailing 90 days

Rating and first-time quality rate

Team Bravo (M. Chen)

4.9

28 jobs · FTQ 97.0%

Elite

Team Alpha (D. Ruiz)

4.8

32 jobs · FTQ 96.0%

Elite

Team Echo (K. Novak)

4.7

26 jobs · FTQ 94.0%

Team Delta (S. Park)

4.6

30 jobs · FTQ 93.0%

Team Charlie (J. Ortiz)

4.2

24 jobs · FTQ 87.0%

Coaching

Best crew: Team Bravo

4.9★ rating with 97.0% first-time quality — pair on high-visibility jobs.

Coach Team Charlie

FTQ at 87.0% — schedule ride-along with senior installer.

Frameless drives claims

Frameless installs generate 41% of claims — refresh the QA checklist for door alignment.