Communications

Communications & Notifications

4 unread alerts•7 unread messages

One place for team chat, alerts, emails to customers, reminders, and escalations.

Scheduled reminders

5 of 6 rules active · smart-batched to avoid notification overload.

RuleTriggerWhenChannelsAudienceOn

Pre-job crew reminder

1 day before job start

-24h

Email In-app

Assigned crew

Same-day site prep

4 hours before job start

-4h

In-app

Assigned crew + PM

Invoice due

Invoice past due

+3d, +7d, +15d

Customer + AR owner

Pending approval nudge

Approval unread

+24h

Email In-app

Approver

Weekly ops digest

Every Monday 07:00

Recurring

Managers + Owner

Certification expiring

Paused

30 days before cert expiry

-30d

Email In-app

Crew member + Manager

Smart batching

Related in-app notifications sent within 10 minutes are grouped into a single alert. Non-urgent emails outside 07:00–18:00 are held for the next morning digest.

Do-not-disturb

Field crews' DND hours (21:00–05:00) are respected for non-critical reminders. Urgent escalations always deliver regardless of DND.